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Service Desk Engineer

Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. We provide expert-crafted content and interactive resources to guide you through every stage of your IT career – from career path and certification research, through building a learning plan and choosing a training program, to job search and career advancement strategy. Admissions advisors can provide more info about technical support programs & curriculum, admissions & start dates, certification tracks, career placement, tuition costs and personalized financial aid options. Browse campus & online degrees, vocational certificates and self-paced courses matching the help desk technician education requirements and career path. With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format. The hourly wage for help desk technicians ranges from $12 to $44 per hour, depending on location, technical specialty, years of experience, and certifications held.

Excellent verbal communication skills are also important, as well as analytical thinking skills. You’ll need to be an expert in certain software packages and have strong IT skills. A high standard of customer service is also an important part of the role. Answer queries about hardware, software, and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists. These charts show the average base salary , as well as the average total cash compensation for the job of Help Desk Engineer in Boston, MA. The base salary for Help Desk Engineer ranges from $63,346 to $79,359 with the average base salary of $70,660.

Help Desk Engineer

They also offer excellent customer service and advice to all users in different types of companies. If you’d like more information about IT help desks for your business, get in touch today.

help desk engineer

Alternatively, you may choose to move to a different organization where you can take on a more senior role. We’ve found that 51.1% of help desk engineers have earned a bachelor’s degree. Furthermore, 6.3% earned their master’s degrees before becoming a help desk engineer. While it’s true that most help desk engineers have a college degree, it’s generally possible to become one with only a high school degree. In fact, one out of every six help desk engineers did not spend the extra money to attend college. Ensured the consistent achievement of service level agreements by conducting regular audit reports for desktop systems. Assist users with MFG/Pro password resets, and clearing print jobs, configure VPN client software.

Help Desk Engineer Salary in the United States

Utilizes ticket tracking systems to document user technical issues and resolutions. Review the job openings, similar jobs, level of education, and experience requirements for the Help Desk Engineer job to confirm that it is the job you are seeking. The national average salary for a Help Desk Engineer is $55,662 per year in United States. Salaries estimates are based on 115 salaries submitted anonymously to Glassdoor by a Help Desk Engineer employees.

Who does an IT Help Desk Technician work with?

IT Help Desk Technicians work with Desktop Support Engineers to adequately provide their clients with satisfactory service, no matter their problem. Desktop Service works in tandem with IT Service, as one needs the other to perform at its best quality. needs to review the security of your connection before proceeding. help desk engineer Daniel Greenspan is an IT education specialist and the founder of ITCareerFinder.

Service Desk Engineer Work Environment

To be successful in this role, you need to have strong communication skills, be able to think critically, and be comfortable working with technology. You should also be willing to learn new things and take on new challenges.

What makes a Good IT Help Desk Technician?

A successful IT Help Desk Technician has good business awareness. Such awareness means understanding the needs of their customers so they can get their problems solved as quickly as possible.

This means customer requests are handled more quickly and efficiently. Nowadays, IT help desk support engineers rely on advanced software in order to speed up the ticketing process.

The employment of service desk engineers is expected to grow much faster than average over the next decade. Desktop support specialists tend to make the most money in the finance industry by averaging a salary of $53,933.

help desk engineer

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